Warranty Policy

Effective Date: June 25, 2025

At Siguniang Spirit, we take pride in offering meaningful, high-quality Tibetan spiritual jewelry. To support your experience with confidence, we offer a 30-day limited warranty on eligible products under normal wear conditions.

What This Warranty Covers

This warranty applies to manufacturing defects and issues arising under normal usage within 30 days of the delivery date. It includes but is not limited to:

  • Chain breakage due to structural weakness
  • Clasp malfunction
  • Stone or component detachment (not due to impact)

⚠️ Please note: Due to the spiritual nature of our items, not all defects qualify for identical replacements. Where exact items are unavailable, we may offer a repair, equivalent replacement, or store credit, at our discretion.

What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, improper storage, or accidents
  • Natural wear and tear from long-term use
  • Exposure to water, perfume, chemicals, or extreme environments
  • Tarnish or discoloration due to skin pH or care neglect
  • Unauthorized repairs, alterations, or attempted fixes
  • Intentional damage or negligence

How to Make a Warranty Claim

If you believe your item is eligible for warranty support:

  1. Email info@sgnspirit.com within 30 days of receiving your order
  2. Include your order number, a description of the issue, and clear photos or videos
  3. Our team will assess your claim and respond within 2–3 business days

Resolution Options

Depending on the situation, we will offer:

  • A complimentary repair (when possible)
  • A replacement of the same or similar item
  • A store credit for future purchases
  • Partial or full refund (in rare approved cases)

We will work with you to find a respectful and fair solution, honoring both product integrity and customer trust.

Return Shipping Responsibility

  • For approved warranty claims, return shipping is covered by the customer
  • We recommend trackable and insured shipping to avoid lost packages
  • If a replacement is issued, we will cover the cost to ship the new item to you

Customer Support

For all warranty-related questions or assistance:

🕊️ As each piece carries sacred meaning and energy, our warranty process is guided not only by policy, but by care, mindfulness, and mutual respect.